ITSM and Logistics, one flow.
Structured ITSM and logistics ticketing for IT field service, wherever you dispatch, so a job’s status lives in the system, not in whoever answered the group chat last.
Logistics and ITSM share a single ticket engine with their own lifecycle, fields, and SLA rules, no juggling separate tools per program.
A logistics job cannot close without the delivery attachment on record, and deleting the last one reopens it, the workflow enforces the evidence, not a checklist.
Per-program targets, a hold taxonomy you own, approval gates for field requests, the rules are yours; the clock just follows them precisely.
Every change and its audit entry commit in the same database transaction, append-only at the database layer, the history you review is the history that happened.
Assets, warehouses, and fleet dispatch alongside ticketing, so the people coordinating the work and the people doing it share one source of truth.
Descriptions drafted from raw input, queues classified in bulk, resolutions recalled from your own knowledge base, provider-agnostic, and never on a ticket’s critical path.
From the first dispatch to the last signature, Palms Flow keeps every ticket, asset, and SLA on one structured record — built for how IT field service actually runs.
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